Uber Eats Wrong Order - What To Do If You Receive A Wrong Order In Uber Eats

Last Updated on February 25, 2024November 21, 2023 Leave a Comment
This post may contain affiliate links. Advertiser Disclosure.This post may contain affiliate links. Financial Panther has partnered with AwardWallet and CardRatings for our coverage of credit card products. Financial Panther, AwardWallet, and CardRatings may receive a commission from card issuers. Some or all of the card offers that appear on the website are from advertisers. Compensation may impact on how and where card products appear on the site. The site does not include all card companies, or all available card offers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities.

A frustrating experience is when you order Uber Eats and find yourself with the wrong Uber Eats order. Fortunately, Uber Eats makes it easy to address wrong orders – most of the time, you can handle it in the Uber Eats app without having to talk to anyone.

In this post, we’ll look at how to handle a wrong Uber Eats order, what you should and shouldn’t do about it, and discuss some tips and tricks you can follow to minimize getting wrong orders in the first place.

Reporting Wrong Uber Eats Orders

If you receive a wrong Uber Eats order, all you have to do is report the issue to Uber Eats. I recommend doing this immediately, but Uber Eats will give you several days to report the issue if you forget to do it immediately.

To report a wrong Uber Eats order, simply go to your order history (in the “Account” section of the app). You’ll then click on the order that has an issue, then click “Help” in the top right corner.

From there, Uber Eats will ask you whether you have an issue with a past order or with safety. In this case, you’ll select “past order.” That’ll bring you to the Uber Eats support bot, from where you can select what your issue is.

In the case of a wrong Uber Eats order, you’ll select “Wrong or missing items.”

From there, you can either select that the entire order is missing or only select the specific items that are missing. In my experience, Uber Eats always gives me a refund immediately, but there are circ*mstances where Uber Eats might take some time to review your report.

If you do have missing items, Uber Eats refunds you to your payment method. I like that they do this because they’re refunding me what I paid, rather than giving me Uber Eats credits that I have to use later.

If your issue still doesn’t get addressed, then you’ll need to contact Uber Eats support and speak to someone. You can do that in the app and they should be able to assist it.

What You Shouldn’t Do About Wrong Uber Eats Orders

When you’re missing items in your Uber Eats order, it can be tempting to be upset at your Uber Eats driver for delivering the wrong order to you. While it sometimes can be the driver’s fault that your order is wrong, most of the time, the issue is with the restaurant, rather than the driver.

That means don’t immediately take your frustrations out on your Uber Eats driver. Most restaurants seal items in a bag before handing the order to the driver, so even if your order is wrong, your driver might have had no way to confirm the order was correct other than by taking the restaurant’s word on it.

Your order could also be wrong due to an honest mistake. Uber Eats drivers often have to deliver multiple orders at the same time. With so much going on, drivers can sometimes mix up orders. Understand that it’s probably an accident and that we all make mistakes.

The second thing you shouldn’t do is contact your Uber Eats driver after the order is delivered to complain that your order is wrong or is missing items. The fact is, once your order is delivered, your driver can’t do much about it. Instead, follow the instructions in the previous section to get a refund for your missing items. The exception is if you immediately notice that you received someone else’s order. If the Uber Eats driver accidentally gave you someone else’s order, they might be able to come back to you and give you the correct order. But even then, they might not be able to do it.

Finally, don’t contact the restaurant about your wrong Uber Eats order either. Again, your issue shouldn’t be with the restaurant or with your Uber Eats driver. You placed your order with Uber Eats, so Uber is the one that can handle your issues.

In short, when you have an issue with a wrong Uber Eats order, don’t contact your delivery driver or the restaurant. Contact Uber Eats instead. You should get a refund for the wrong or missing items.

How To Avoid Wrong Uber Eats Orders

There are a few things you can do to minimize wrong orders with Uber Eats. The first thing you can do is to avoid asking for extra items in your delivery. Some customers will do this – asking for extra stuff in the notes section when they place their order. Uber Eats drivers, however, don’t see your delivery notes until after they’ve picked up your order. So, if you ask for extra food or sauce in your delivery notes, your driver probably isn’t going to see them until they’ve already left the restaurant.

The second thing you can do is to consider not ordering drinks. In my experience, drinks are the most commonly missed item by restaurants and Uber Eats drivers. This is because drinks are usually added to orders by the restaurant at the very end. This makes it easy for the restaurant to forget to hand the drink to the delivery driver. Many delivery drivers also don’t pay attention to the items in the order, so they may forget to ask for drinks too.

Finally, whenever you place an Uber Eats order, you should always use a credit card, if possible. This is because credit cards come with more consumer protections. If you end up having an issue with your order and Uber Eats won’t address it, you can at least file a claim with your credit card company and likely get the order refunded by the bank.

Final Thoughts

It can be frustrating when you place an Uber Eats order and find that it’s wrong. Fortunately, Uber Eats makes it easy to get a refund if your order is wrong or missing items.

This post may contain affiliate links. Financial Panther has partnered with AwardWallet and CardRatings for our coverage of credit card products. Financial Panther, AwardWallet, and CardRatings may receive a commission from card issuers. Some or all of the card offers that appear on the website are from advertisers. Compensation may impact on how and where card products appear on the site. The site does not include all card companies, or all available card offers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities.

More Recommended Ebike/Scooters

Check out these other ebikes and scooters I've reviewed:

Urban Arrow Ebike – Last year, I made one of the largest purchases I’ve ever made – I bought a $9,000 electric cargo bike from Urban Arrow. In my Urban Arrow review, I will discuss what it is and why I decided to buy this bike, as well as discuss how impactful a bike like this can be on your journey to financial independence.
Troxus Explorer Step-Thru Ebike – The Troxus Explorer Step-Thru is a fat-tire ebike that I’ve had the pleasure of riding for a while now. It has amazing power, great looks, and awesome range. If you’re looking for a great fat-tire ebike that offers a lot for the price, the Troxus Explorer Step-Thru is definitely one for you to consider. Check out my Troxus Explorer Step-Thru Review.
Hovsco HovBeta Ebike – The HovBeta is a folding ebike with great specs and a lot of interesting features, and importantly, it’s sold at a good price point. I’ve had a blast commuting with it and using it to do deliveries with DoorDash, Uber Eats, and Grubhub. Check out my Hovsco HovBeta Ebike Review.
Vanpowers Manidae Ebike – The Vanpowers Manidae is a fat tire ebike that I’ve been riding as my primary winter commuting bike and have also been using it to do food delivery with apps like DoorDash, Uber Eats, and Grubhub. After clocking in a decent number of miles with this ebike, I wanted to write a post sharing what my experience with the Vanpowers Manidae ebike has been like. Check out my Vanpowers Manidae Review.
Sohamo S3 Step-Thru Folding EBike Review – A Great Value Folding Ebike – The Sohamo S3 Step-Thru Folding Ebike is an entry-level folding ebike that offers a lot of value for the price point. I’ve been riding the Sohamo S3 for a while now, putting the bike through its paces, and I have to say, this bike has exceeded all of my expectations. Check out my Sohamo Review.
KBO Flip Ebike – The KBO Flip is an excellent bike. I’ve had a great time riding it and think it’s a versatile bike that can be used for a lot of purposes and can fit a variety of lifestyles. It’s worked out great for me as a general commuter bike and as a food delivery bike. Check out my KBO Flip Review.
Hiboy P7 Commuter Ebike – The Hiboy P7 is an excellent electric commuter bike that’s offered at an affordable price point. The range and speed of this bike are both very good, so you won’t have any trouble getting anywhere you need to go with it. As a food delivery vehicle, this is also good – with how much range it offers, you’ll be able to work all day on a single charge. Check out my Hiboy P7 Commuter Electric Bike Review.
Himiway Escape Ebike – The Himiway Escape is an interesting bike for anyone looking for a moped-style ebike. If you’re a gig economy worker, the Himiway Escape is particularly interesting and it’s possible to think of it as an investment, especially if you can opt to do deliveries with the Himiway versus using a car. It’s not cheap, but you can definitely make your money back when you compare the mileage you’ll put on your car versus using an ebike. Check out my Himiway Escape Bike Review.
Espin Sport Ebike – The Espin Sport is a good ebike for someone who is looking for an ebike that feels and rides more like a regular bike. There are many ebikes that are really only bikes in name. In reality, they’re basically electric mopeds. The Espin Sport, by contrast, is a bike you could probably ride without the battery and you’d feel like you’re just riding a regular bike. Check out my Espin Sport Review.
Varla Eagle One Scooter – The Varla Eagle One is an excellent scooter that can make sense for a lot of people. It can work as a primary mode of transportation. You can use it to work on gig economy apps like DoorDash, Uber Eats, and Grubhub. And it can also be a recreational vehicle if you’d prefer to use it for that. Check out my Varla Eagle One Review.
Varla Falcon Scooter – The Varla Falcon is an excellent scooter that offers a good amount of power at a lower price point compared to more powerful scooters. It’s not exactly an entry-level scooter, nor is it a high-powered scooter. I think it fits somewhere in-between those two categories – an intermediate scooter if I had to give it a category. Check out my Varla Falcon Review.
Hiboy S2 Scooter – The Hiboy S2 is an excellent entry-level commuter scooter that's perfect for someone looking to save some money in transportation costs and improve their commute. Check out my Hiboy S2 Review.
Hiboy S2R Scooter – The Hiboy S2R is one of the more interesting electric scooters I’ve been able to test out. It’s not a high-powered scooter, but for an everyday transport option, it’s very useful, especially given some of the unique features that it has. Indeed, for the price, the Hiboy S2R might be the best value scooter I’ve used. Check out my Hiboy S2R Review.
Fucare H3 Scooter – The Fucare H3 is a fun scooter and I’ve enjoyed testing it out. For a daily commuter or quick trips or errands, the Fucare H3 is probably the scooter I’ll use. It’s portable and easy to maneuver, so it’s just easier to take on the road when I need it. Check out my Fucare H3 Scooter Review.

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For additional investing app bonuses, be sure to check out the ones below:

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Kevin is an attorney and the blogger behind Financial Panther, a blog about personal finance, travel hacking, and side hustling using the gig economy. He paid off $87,000 worth of student loans in just 2.5 years by choosing not to live like a big shot lawyer.

Kevin is passionate about earning money using the gig economy and you can see all the ways he makes extra income every month in his side hustle reports.

Kevin is also big on using the latest fintech apps to improve his finances. Some of Kevin's favorite fintech apps include:

SoFi Money. A really good checking account with absolutely no fees. You'll get a $25 referral bonus if you open a SoFi Money account with a referral link, and an additional $300 if you complete a direct deposit.
5% Savings Accounts. I'm currently getting 5.24% interest on my savings through a company called Raisin. Opening a Raisin account takes minutes to complete, it's free, and all of your funds are FDIC-insured. I explain how it works, why I'm now using it to store my emergency fund and any other cash savings I have, and why I recommend everyone check it out in this review.
US Bank Business. US Bank is currently offering new business customers a $800 signup bonus after opening a new account and meeting certain requirements.
M1 Finance. This is a great robo-advisor that has no fees and allows you to create a customized portfolio based on your risk tolerance. You also get $100 for opening an account.
Empower. One of best free apps you can use to monitor your portfolio and track your net worth. This is one of the apps I use to track my financial accounts.

Feel free to send Kevin a message here.

Uber Eats Wrong Order - What To Do If You Receive A Wrong Order In Uber Eats - Financial Panther (2024)