Top 403 Reviews From Legit Chipotle Buyers (2024)

Sales & MarketingPricePunctuality & SpeedStaff

Ref Unique code **. This was our first time at Chipotle which had only opened a few months. The tables and floor were dirty. The staff did not seem busy and we wondered why it was that way. Maybe they didn't care. We ordered the A1 Pastor Bowl and asked to add the guacamole and were told it would cost $2.70 more. This was despite guacamole being on your advertisem*nt picture over the counter. The taste of the A1 Pastor Bowl was mediocre at best. That seem like false advertisem*nt to me. We also ordered small co*kes and were charged $3.10 each which we thought was exorbitant. I doubt we will be back to Chipotle. This is a small town and bad news travels fast. If this what Chipotle has to offer this store won't last.

PriceStaff

Your employees act like anything they put on that rice bowl or burrito goes out of their paycheck. Price up, portion down for the money. Very disappointed. Not going back again. Fix your internal problems and don’t cheat on people’s hard earned money.

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Staff

They’ve lost my business. Portion sizes and quality have both been heading south for a while now. Qdoba Grill won my business, I don’t have to arm wrestle them for the portion size I paid for. I hope they listen to consumers.

I tried Chipotle even though reviews were bad because I believe in a fair shake but I have to say the people are 100 percent dead on. The food isn't quality, isn't much to write home about but more importantly portion size is abysmal, It's just robbery.. Moe's is much, much better and portion size is generous at Moe's. Don't waste your money or time at Chipotle.

Sales & MarketingStaff

I drove to my local Chipotle at 12:15pm on April 26, 2024. There was a long line so I waited 15 minutes until I was able to order lunch to take home for my wife and me. When I tried to order 2 "Burrito Bowls" of chicken, brown rice and black beans, the order take said "We're out of chicken and we're out of black beans." I was astonished and asked the Chipotle employee how that could be. He repeated his statement about having none of those 2 advertised ingredient available. We made our own lunch when I got home. Then I contacted Chipotle via their website and explained what happened. In a few days, I got an email reply from: "Ronnie, Coordinator, Customer Care, Chipotle Mexican Grill." Ronnie "added insult to injury" by offering me a free soft drink!

Price

I rate this one star because the floor was disgusting, the soda was flat, there was no ice, and the food was very overpriced. I would not come back here or recommend this to anyone or anybody. Also ,there was tons of workers behind the counter and there was no one cleaning at all.

Staff

At the Uniontown PA location I was placing online order. Couldn't order cheese on keithadilla so I decided to just get a bowl. Couldn't order vinaigrette with the bowl so I pull up to the pick up window thinking, "Okay. I'll just get it when I get my food." Nope. Kid at the window said, "You got to come inside to get it." I don't have a register at the window so I park and go inside. Only one customer there to give you a idea of how busy they was. I pay $3.15 for 2 dabs of vinaigrette!!! Why couldn't the kid at the window just grab them and ring them up on the register that was 10 feet behind him? Then insult to injury I get 2 quarter containers with vinaigrette. That is truly sad.

Do not go to the Chipotle on Limestone St. in Springfield. I experienced the worst service ever. The restrooms were cleaner than the food area and the crew members' attitudes were awful. No utensils were available and all of the tables were disgusting. Also you had to have a code to even use the restrooms. Totally unacceptable! 10/10 Do not recommend!

Well, this is SAD! For the second time in 9 months, I got sick from eating CHIPOTLE!! I feel stupid to go back but one might assume corrections are made. I complained of the first incident as well. This store is in Arroyo Grande Ca., Watch out people! I believe they mix in the new with the old guacamole that has been sitting in the server area long enough to go low. I called them. They say they make it fresh every day. That doesn't matter if you're making guacamole with avocados with brown on the flesh. Either way, NEVER AGAIN.